By Altara ·
Generally, everything is satisfied. The ground floor staff very friendly and helpful. The breakfast section staff very friendly too.
1. The most UNsatisfied is the lift service.
Too slow and too long to wait..
Staff loading stuff also using the lift which is not suppose to. Should have separated.
2. The check in Lounge was too stuffy, too warm,.
I stayed this apartment for 4 days.
Your service was good.
but, I had uncomfortable thing.
that was your bed was too soft. so our waist was very sick.
so, we slept on the floor for four days, not on the bed.
we asked this to office. but her answer was this apartment have only one type(soft bed)
Some people likes hard type bed. so I think you need to prepare another type bedroom.
but, the other all service was very good.
now I stayed another hotel at hoian.
I also asked hard type bed.
this hotel gave us one more spare hard type bed.
Very good service !
Your hotel is nice,Our room is 1901 but some noise have made by nearly site in the morning.your lift is only 3 pcs very slowly. It seems everybody can use it including your staffs.unfortunately, power failure at 22:00 on 1st July.My children is so scared.
This year my family and I have visited DaNang quite a few times already and we had a lot of good time here. At Altara, we stayed twice, 12 nights in June and 7 nights in July. Everything is almost perfect. We enjoyed the hospitality of the staff, the great location, the facilities, the breakfast. Indeed great choice. That's the reason we came back in such a short time.
If we have to find something that needs your improvement, that is the elevator. I have spoke to your staffs actually quite a couple of times. They are really NOT functioning well. You never know which elevator is coming until lthe last second. It looks the system is working to let only ONE (though you have three) work to pick up the people -- I think this is designed to maxmimize the use of one elevator at one time. But the cost is then you wait too long, as basically there is only one working.
Of course this is something we never see anywhere else. And I surely hope you may see into this and correct the problem. Yes for us, this is a problem
Nevertheless, other than this, as I said, everything is prefect. We would love to come again.
Hello Xuan Shuguang,
We're sorry for the late reply. Thank you for leaving your review and we're all happy to welcomed you and your family to Altara Suites. It' great that you enjoyed the facilities, breakfast, location and most of all, the services from all the team. We also thank you for your comment on the elevator. We're sure that you will had a better vacation when you come back and we're all here to welcome you again soon.
The room and facility of this hotel is so great. And the location is good as well.
Thank you so much for your review and how great that you enjoyed your time during your stay at Atlara Suites. Hope to see you back soon.
It was convenient to tour Mikevich Beach and Danang,
Room environments (an apartment hotel ...washing machines, dryers, etc.) were perfect for family visitors.
It’s a good hotel.
How wonderful with your review. Great that you felt convenient to reach to our attractions and love the room, facilities as well. Thank you for your recommend to other family. See you soon.
I and my bf stayed this hotel from 8.27.19.-8.30.19. and we had a good time.
Most of all, we loved spacious spaces on proper budget. Also, all staff were kind. If I have a chance to go Danang, I will absolutely choose Altara Suites. ;)
Thank you for your great comment. We're all happy that you had a great with us and so proud of our team that made you an amazing holiday. Hope to see you back soon.
Very impressive environment and nice service
Thank you for reaching out and leave a great review. How great that you stayed with us and had wonderful time here. We're happy that you were happy with the services also. Hope to see you back soon.
Love the place!! And location!! Thank you!
Fantastic with your review. We're happy that you love Altara Suites and we have a great location in Danang. We would love to welcome you again soon.